Contact

Use the route that fits the request

This page explains the difference between support, quote requests, and direct email so the message reaches the right place the first time.

SupportQuoteEmail
Support route

Use the support portal for existing purchases or product issues.

If you already bought a product, need installation help, or found a bug in an existing workflow, the support portal is the right place. It keeps product support separate from general browsing or quote requests.

This route is best when the task already belongs to an existing script, a purchased product, or a specific issue that needs follow-up.

  • Use support for bugs, setup help, or existing product questions.
  • Include screenshots, steps, and product context when possible.
  • Use quote only when the work is outside the current product scope.
Quote route

Use the quote form when the work needs customization or a larger build.

The quote form is for customization, workflow changes, admin improvements, or new PHP builds that go beyond a standalone utility or support request.

That route works best when you can explain the goal, timeline, current stack, and what kind of result you expect.

  • Use quote for customization or new development.
  • Add budget and timeline context when you can.
  • If the request depends on an existing product, mention which one.
Direct email

Email is fine for general questions that do not fit the other routes.

If the message does not belong to support or a quote request, email is acceptable. This can include partnership questions, site feedback, or simple clarifications before you choose the right route.

The more specific the message is, the easier it is to respond clearly.

  • Keep the subject clear.
  • Reference the page, product, or tool when possible.
  • Use support or quote if the topic already fits one of those flows.