FAQ

Short answers to the common questions

This page explains where support fits, when a quote request makes more sense, and how the free tools, products, and custom work are separated on the site.

SupportQuotesFreebies
FAQ

What should go to the support portal?

Use the support portal for existing product issues, setup problems, bug reports, or questions tied to something you already purchased.

  • Include the product name and version when you can.
  • Add screenshots or steps if the issue is reproducible.
  • Use the quote form instead if the task is new custom work.
FAQ

What should go to the quote form?

Use the quote form for customization, workflow changes, admin improvements, or new PHP builds that go beyond a single standalone tool.

  • State the business goal, not only the feature list.
  • Mention timeline and budget if you already know them.
  • Reference the related product if the work builds on one.
FAQ

Are the freebies meant to replace full products?

No. The freebies are focused utilities that help with a specific task. They are useful at the draft, validation, or prep stage, but they are not meant to replace a larger product or custom workflow.

  • Use a freebie when you need one clear output quickly.
  • Use a product when the workflow needs structure and persistence.
  • Use custom work when the workflow goes beyond both.
FAQ

Can I request a customization of an existing product?

Yes. If the request is larger than support but still tied to an existing product, the quote route is the right place to explain the scope.

  • Explain what should stay the same and what should change.
  • Mention whether the work is internal or client-facing.
  • Include any existing constraints around hosting, payment, or roles.